Terms of service
OVERVIEW
Welcome to Vantolux.
These Terms of Service are entered into between you and LIORA NOVA COMMERCE LLC, doing business as Vantolux (“Vantolux,” “we,” “us,” or “our”).
Vantolux operates this website and store, including all related information, content, features, tools, products, design services, and other services offered through the website (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, Limited Warranty, and any other policies referenced herein (collectively, the “Terms”), describe your rights and responsibilities when you access or use the Services or purchase products or services from us.
Please read these Terms carefully. They contain important information concerning your legal rights, including warranty disclaimers and limitations of liability.
By visiting, accessing, purchasing from, or otherwise using the Services, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree to these Terms, you should not access or use the Services.
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence.
To use certain features of the Services or purchase products or services, you may be required to provide information including your name, email address, billing information, shipping information, and payment information.
You represent and warrant that all information you provide is accurate, current, and complete and that you have the right to provide such information.
You are responsible for maintaining the confidentiality and security of your account credentials and for all activity conducted through your account.
You may not transfer, sell, assign, or license your account to another person without our authorization.
SECTION 2 — PRODUCTS AND SERVICES
We make reasonable efforts to accurately describe and display our products and services, including dimensions, specifications, colors, configurations, photographs, diagrams, and other information.
However, product appearance may vary depending on your device, screen settings, lighting conditions, manufacturing tolerances, installation environment, and other factors.
Measurements and dimensions displayed on our website are intended to assist customers with product selection. Minor variations may occur.
Product photographs, renderings, diagrams, lighting layouts, and illustrations are provided for reference and may not represent the exact appearance of a completed installation.
We reserve the right to modify product specifications, packaging, components, designs, or availability where reasonably necessary, provided that such changes do not materially reduce the product's intended functionality.
We may discontinue products or limit quantities available to any person, geographic region, or jurisdiction.
SECTION 3 — ORDERS
When you place an order, you are making an offer to purchase products or services from Vantolux.
An order is not accepted until we confirm acceptance and successfully process the applicable payment.
We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including because of product availability, suspected fraud, pricing or listing errors, payment issues, shipping restrictions, or other legitimate business reasons.
If we cancel or materially change an order after payment has been received, we will notify you using the contact information provided with the order and issue any refund required under applicable law or our policies.
Please review your order carefully before submitting it. Once an order enters processing, production, or fulfillment, we may be unable to accommodate cancellation or modification requests.
Purchases are subject to our Refund Policy.
Products may be purchased for personal, household, professional, or commercial use. Products may not be purchased for unauthorized resale, redistribution, or export without prior written authorization from Vantolux.
SECTION 4 — CUSTOM LIGHTING DESIGN SERVICES
Vantolux may offer custom lighting design services, including our Custom Garage Lighting Design service.
To provide a custom design, we may request information such as:
- room or garage dimensions;
- ceiling dimensions and height;
- photographs or videos of the space;
- desired lighting layout or style;
- intended use of the space;
- budget;
- installation requirements; and
- other project information reasonably necessary to prepare a design.
You are responsible for providing accurate measurements, photographs, specifications, and other project information.
Unless expressly agreed otherwise in writing, Vantolux does not independently inspect or measure your property.
Design Fee
Where a design service is advertised for a nominal fee, including a $1 custom design service, that amount is a fee for the design service and is not the purchase price of the lighting products shown or recommended in the design.
If stated on the applicable product or design page, the design fee may be credited toward a qualifying lighting purchase subject to the conditions stated at the time of purchase.
Design Revisions
The number of included revisions, expected delivery time, and other details of the design service will be as stated on the applicable design service page at the time of purchase.
Additional revisions or substantial changes to the original project scope may require an additional fee.
Design Accuracy
Custom lighting designs are based on the information provided by the customer.
The customer is responsible for verifying all measurements, dimensions, ceiling conditions, electrical requirements, obstructions, mounting surfaces, and other site-specific conditions before approving a design or purchasing products.
A Vantolux lighting layout is a product-layout recommendation and is not an architectural, structural, engineering, or electrical plan unless expressly stated otherwise in writing.
SECTION 5 — CUSTOM AND MADE-TO-ORDER PRODUCTS
Certain products may be customized, specially configured, cut, manufactured, assembled, or otherwise prepared specifically for a customer's project.
Before production begins, customers are responsible for reviewing and approving, where applicable:
- product configuration;
- dimensions;
- quantities;
- layout;
- specifications;
- color or lighting options; and
- other project-specific details.
Once a custom or made-to-order product enters production, changes or cancellations may not be possible.
Because customized and made-to-order products are produced specifically for an individual customer or project, they may be final sale and non-returnable, except where otherwise required by applicable law or where the product is defective, damaged, or materially different from the approved order.
Please review our Refund Policy for the complete return, cancellation, and refund terms applicable to custom products.
SECTION 6 — PRICES AND BILLING
Prices, discounts, promotions, and product availability are subject to change without notice.
The price charged will generally be the price displayed when the order is submitted, subject to correction of obvious pricing or listing errors as permitted by applicable law.
Unless expressly stated otherwise, displayed prices do not include applicable taxes, duties, customs charges, shipping charges, or other governmental fees.
You agree to provide current, complete, and accurate billing and payment information.
You represent that you are authorized to use the payment method submitted with your order.
SECTION 7 — SHIPPING AND DELIVERY
Shipping and delivery estimates are provided for convenience and are not guaranteed.
Delivery may be affected by carrier delays, weather, customs processing, holidays, incorrect addresses, remote delivery locations, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address.
Please inspect packages and products promptly after delivery.
If a shipment arrives visibly damaged, contains damaged products, is missing products, or appears to have been lost in transit, contact us as soon as reasonably possible at support@vantolux.com so we can investigate the issue and determine the appropriate resolution under our Shipping Policy, Refund Policy, and applicable law.
Nothing in these Terms is intended to limit any rights relating to delivery, loss, or damaged goods that cannot legally be waived under applicable consumer protection law.
Additional shipping terms are provided in our Shipping Policy.
SECTION 8 — INSTALLATION AND ELECTRICAL SAFETY
Vantolux lighting products must be installed and used in accordance with the instructions supplied with the product and all applicable electrical, building, and safety requirements.
Before installation, you are responsible for confirming that the installation location, ceiling or mounting structure, electrical supply, clearances, and surrounding conditions are appropriate for the product.
Do not install or use a product that appears damaged, defective, or incomplete.
Installation involving hardwiring, modification of electrical circuits, or other electrical work should be performed by a qualified electrician or other appropriately licensed professional where required by applicable law.
Customers and installers are responsible for compliance with applicable local electrical codes, building codes, permit requirements, and safety regulations.
Vantolux is not responsible for damage caused by improper installation, unauthorized modification, misuse, incorrect wiring, incompatible electrical systems, failure to follow installation instructions, or installation performed contrary to applicable laws or codes, except to the extent liability cannot legally be excluded.
If you are uncertain whether a product is suitable for your installation, contact Vantolux before installation or consult an appropriately qualified professional.
SECTION 9 — LIMITED WARRANTY
Certain Vantolux lighting products are covered by a 2-Year Limited Warranty, subject to the eligibility requirements, exclusions, limitations, and claim procedures stated in the applicable Vantolux Limited Warranty.
The warranty period begins as specified in the applicable warranty policy.
Warranty coverage does not generally apply to problems caused by improper installation, misuse, abuse, unauthorized modifications, accidents, incompatible electrical systems, normal wear and tear, or other excluded conditions specified in the Limited Warranty.
The Limited Warranty does not reduce any statutory warranty or consumer rights that cannot legally be waived or limited.
Where there is a conflict between this section and the applicable Limited Warranty, the Limited Warranty will govern to the extent permitted by law.
SECTION 10 — INTELLECTUAL PROPERTY
The Services and their content, including trademarks, logos, text, photographs, graphics, videos, product designs, design layouts, and other materials, are owned by or licensed to Vantolux and are protected by applicable intellectual property laws.
Except as expressly permitted, you may not reproduce, distribute, modify, publish, sell, commercially exploit, or create derivative works from our content without prior written permission.
Vantolux names, logos, product names, designs, and slogans are trademarks or other intellectual property of Vantolux or its licensors.
All rights not expressly granted are reserved.
SECTION 11 — OPTIONAL TOOLS
We may provide access to third-party tools that we do not control.
Such tools may be provided “as is” and “as available.”
Your use of third-party tools is subject to the applicable third party's terms and policies.
We may introduce additional features, tools, or resources in the future, and such features will form part of the Services and be subject to these Terms.
SECTION 12 — THIRD-PARTY LINKS
The Services may contain links to third-party websites or services.
We are not responsible for the content, accuracy, availability, security, privacy practices, products, or services of third-party websites.
You should review the applicable third party's terms and policies before entering into a transaction with them.
SECTION 13 — RELATIONSHIP WITH SHOPIFY
Vantolux is powered by Shopify, which enables us to provide the Services.
However, purchases made through the Vantolux store are transactions directly between you and LIORA NOVA COMMERCE LLC d/b/a Vantolux, unless expressly stated otherwise.
Shopify is not the seller of Vantolux products.
To the extent permitted by applicable law, Shopify and its affiliates are not responsible for injury, damage, loss, disputes, or claims arising from products or services purchased directly from Vantolux.
SECTION 14 — PRIVACY
Personal information collected through the Services is handled in accordance with our Privacy Policy.
Because our store is powered by Shopify, certain personal information may also be processed by Shopify in accordance with Shopify's applicable privacy policies.
When using our custom design services, we may process measurements, photographs, project requirements, layout preferences, and other materials that you voluntarily provide for purposes including preparing designs, recommending products, providing quotations, processing revisions, and providing customer support.
Please review our Privacy Policy for additional information.
SECTION 15 — FEEDBACK AND CUSTOMER CONTENT
If you voluntarily submit reviews, photographs, videos, testimonials, suggestions, or other content (“Feedback”), you represent that you have the necessary rights to submit that content.
Subject to applicable privacy laws and any permissions requested at the time of submission, you grant Vantolux a worldwide, non-exclusive, royalty-free license to use, reproduce, display, and distribute Feedback for purposes including operating, improving, and promoting the Services.
You may not submit unlawful, infringing, defamatory, misleading, malicious, or otherwise prohibited content.
SECTION 16 — ERRORS, INACCURACIES AND OMISSIONS
Information on the Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, dimensions, specifications, pricing, promotions, shipping charges, transit times, or availability.
We reserve the right to correct such errors and update information as permitted by applicable law.
If an error materially affects an order you have already placed, we will take reasonable steps to notify you and provide any remedy required under applicable law.
SECTION 17 — PROHIBITED USES
You may use the Services only for lawful purposes.
You may not use the Services to violate laws, infringe intellectual property rights, transmit malware, engage in fraud, collect personal information unlawfully, interfere with website security, impersonate another person, distribute spam, or otherwise interfere with the Services.
We may restrict or terminate access where we reasonably determine that these Terms have been violated.
SECTION 18 — AUTOMATED AGENTS
Automated systems, bots, crawlers, AI agents, or similar technologies may not access or interact with the Services in a manner that circumvents technical restrictions, security controls, CAPTCHAs, robots directives, rate limits, or other measures intended to control automated access.
We reserve the right to limit or block automated access to the Services.
SECTION 19 — TERMINATION
We may suspend or terminate access to the Services where reasonably necessary, including for violation of these Terms, suspected fraud, misuse of the Services, or unlawful activity.
Termination does not eliminate obligations or liabilities incurred before termination.
Provisions that by their nature should survive termination will continue to apply.
SECTION 20 — DISCLAIMER OF WARRANTIES
EXCEPT FOR ANY EXPRESS WARRANTY PROVIDED BY VANTOLUX AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
WE DISCLAIM IMPLIED WARRANTIES TO THE EXTENT SUCH WARRANTIES MAY LAWFULLY BE DISCLAIMED.
NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY WARRANTY, GUARANTEE, OR CONSUMER RIGHT THAT CANNOT LEGALLY BE EXCLUDED OR LIMITED.
Product warranty claims are governed by the applicable Vantolux Limited Warranty.
SECTION 21 — LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VANTOLUX AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR LOSS OF BUSINESS OPPORTUNITY, ARISING FROM OR RELATING TO THE SERVICES OR PRODUCTS.
NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY TO THE EXTENT SUCH LIABILITY CANNOT LAWFULLY BE EXCLUDED OR LIMITED.
SECTION 22 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Vantolux and its affiliates, officers, employees, agents, contractors, licensors, and service providers from third-party claims, damages, liabilities, and reasonable legal expenses arising from your material breach of these Terms, violation of applicable law, infringement of third-party rights, or unlawful misuse of the Services.
SECTION 23 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed to the minimum extent necessary.
The remaining provisions will continue in effect.
SECTION 24 — WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right under these Terms does not constitute a waiver of that right.
These Terms and the policies incorporated by reference constitute the agreement between you and Vantolux regarding your use of the Services, except where separate written terms expressly apply.
SECTION 25 — ASSIGNMENT
You may not assign your rights or obligations under these Terms without our prior written consent.
We may assign or transfer our rights and obligations in connection with a merger, acquisition, corporate restructuring, sale of assets, or other lawful business transaction, subject to applicable law.
SECTION 26 — GOVERNING LAW AND JURISDICTION
These Terms and any separate agreements through which we provide the Services shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-laws principles, except to the extent applicable consumer protection laws require otherwise.
Subject to applicable law, you and LIORA NOVA COMMERCE LLC consent to the jurisdiction of the applicable state and federal courts located in Delaware for disputes arising out of or relating to these Terms or the Services.
Nothing in this section deprives a consumer of any mandatory protections or rights available under applicable law.
SECTION 27 — CHANGES TO THESE TERMS
You may review the current version of these Terms at any time on this page.
We may update these Terms from time to time.
Where required by applicable law, we will provide notice of material changes.
The updated Terms will become effective on the date specified in the applicable notice or on the date posted where legally permitted.
SECTION 28 — CONTACT INFORMATION
Questions regarding these Terms should be sent to:
LIORA NOVA COMMERCE LLC
d/b/a Vantolux
1007 N Orange St, 4th Floor, Suite 540B
Wilmington, DE 19801
United States
Email: support@vantolux.com
Phone: +1 (401) 205-4386